Computer Problem Report Form


If the System Administrator could create his/her own complaint forms, perhaps this is what it would look like:

COMPUTER PROBLEM REPORT FORM
    1. Describe your problem:
    __________________________________________

    2. Now, describe the problem accurately:
    __________________________________________

    3. Speculate wildly about the cause of the problem:
    __________________________________________
    __________________________________________

    4. Problem Severity:
    A. Minor__
    B. Minor__
    C. Minor__
    D. Trivial__


    5. Nature of the problem:
    A. Locked Up__
    B. Frozen__
    C. Hung__
    D. Strange Smell__


    6. Is your computer plugged in?
    Yes__ No__

    7. Is it turned on?
    Yes__ No__

    8. Have you tried to fix it yourself?
    Yes__ No__

    9. Have you made it worse?
    Yes__

    10. Have you had "a friend" who "knows all about computers" try to fix it for you?
    Yes___ No___

    11. Did they make it even worse?
    Yes___

    12. Have you read the manual?
    Yes__ No__

    13. Are you sure you've read the manual?
    Maybe__ No__

    14. Are you absolutely certain you've read the manual?
    No__

    15. If you read the manual, do you think you understood it?
    Yes__ No__

    16. If 'Yes' then explain why you can't fix the problem yourself:
    ___________________________________________________

    17. What were you doing with your computer at the time the problem occurred?
    ______________________________________________________

    18. If you answered 'nothing' then explain why you were logged in:
    _______________________________________________________

    19. Are you sure you aren't imagining the problem?
    Yes__ No__

    20. Does the clock on your home VCR blink 12:00?
    Yes__ What's a VCR?___

    21. Do you have a copy of 'PCs for Dummies'?
    Yes__ No___

    22. Do you have any independent witnesses to the problem?
    Yes__ No__

    23. Do you have any electronics products that DO work?
    Yes__ No__

    24. Is there anyone else you could blame this problem on?
    Yes__ No__

    25. Have you given the machine a good whack on the top?
    Yes__ No__

    26. Is the machine on fire?
    Yes__ Not Yet___

    27. Can you do something else instead of bothering me?
    Yes__


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